Samsung service, worse then Telkoms

It's hard to express how bad the service has been dealing with Samsung South Africa.

I bought a Samung S8 from Vodacom 4 months ago, When purchasing it I asked Vodacom if there is any services or warranty that I can get for the screen, as I read they brake easy and cost just around 5k to fix,

My answer was no there is nothing avaible for Samsung new S8, S8+ and note 8, they could only offer me Insurence which cost more then half the cost of the phone.

I still googled it, there was nothing absolutely no information available online showing that the care package exists.

I downloaded Samsung Care and my handset the S8 is not supported.

I can't understand what else I am supposed to do to try snif out this limited sign up period Samsung has for there Carepackage.

3 to Months go by and my one year old picks up my phone and drops it, about 10cm, hits the corner and might night mate confirmed my screen is Cracked.

Googled for Samsung repair center, phoned them and found out that from date of purchase I had exactly one month to regester for their care plan and they can't help me any more, they suggested I phone Samsung Complaints so I did.

I told them them what happened expecting some level of support or compromise giving me an opportunity to sign up for this care plan as when I purchased the phone it didnt seem like it was avaible and was not informed about it by Vodacom even though directly asking.

Long story short they told me its Vodacoms Fault and that they have all been trained and should know of this Care plan.

They clearly didnt know or were not trained and now I sit with the problem.

I spoke to Samsungs complaints Manager a Solly, he eventually caved and said he would mail vodacom for me explaining the situation and what the implications of the lack of knowledge had on my now not avaible warranty, which is valued at 10k or 2 screen replacements.

He never sent anything, never responded to my follow up emails

2 months later steely mailing Samsung twice a week and nothing, the only feed back I get is that the matter had been resolved, which it hasn't

Every person I spoke to at Samsung has been so rude and made this brand feel like I was dealing with Telkom

Not what I ever expected from such a premium brand