Samsung "SERVICE" - WHAT SERVICE????????

I requested a support email on 27th May 2020 for assistance in getting Memo's converted from a Samsung A3 Cellphone into text. They have categorically refused to assist in stating " Third Party Software that must be loaded onto phone can only be used". They refuse to assist as to what these are and do not offer services in these lines of support. I have decided that is the last Samsung product I ever purchase with a Chinese company ever. No wonder their support offices all over Johannesburg have closed down due to such poor service.

SAMSUNG WHAT A SHAME!!!!!