SAMSUNG SERVICE ??? What an disappointment

<p><br />I bought a lot of Samsung products over the years, as I believe in good products and good service …… but boy was I wrong with the later …..Our 3 year old dishwasher packed up……firstly it was a nightmare to deal with their outsourced repair company, one actually needs to take a holiday as nobody can possibly take that amount of time of work.<br />17 days later we been eventually told, that they can’t repair the machine and we should toss it !! - “The loom cable is defective and although it should be possible to repair the loom to component level, it would be uneconomical. The loom therefore should be replaced with new – However, Samsung SA do not stock this spare “ – What ??? Excuse me ???<br />A big worldwide operating company which sells their products in SA but can’t store or organise the spare parts to repair them??? What kind of policy is this?? <br />PATHETIC – UNBELIEVABLE and the biggest load of nonsense I heard in a while Anybody with a similar experience?</p>