HA
Hein A
1 reviews | Active since Mar 2017
12 Jul 2021, 15:44
Samsung service the worst I've experienced
This is ridiculous. Samsung staff lie blatantly, over and over and expect me to just accept it. I even sent a driver to the store where my phone ended up and they make him wait for 2 hours, then tell him the phone is not ready. Samsung I do not understand how you are the brand you are with service such as this. I have lost a week of income and the lying persists. A phone that's 8 months old?!
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Samsung South Africa's replyOfficial
12 Jul 2021, 15:45Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply12 Jul 2021, 15:45
Official
Good day Hein
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM