Samsung service the worst

A week ago I handed in my handset for repairs at the Samsung repair centre at the Grove in Pretoria. Given the fact that they had no electricity they have till today, not let me know how far they have got with my repair. I have called numerous times (but their phones do not work). I have called the Samsung help line that keeps me on hold for minutes at a time, just to tell me they can't assist as they do not know what is happening. I was told that the centre was not closed during this period so the handset was not sent to a other repair centre? But then they should be done with the repair by now. I will not ever suggest a Samsung handset to anyone else ever again. The after sales service is extremely bad and its as if Samsung has the idea you have no other choice but to get their product. Also keep in mind that I drove from to Pretoria to Constantia park originally to hand in my handset for repairs just to find out the place has closed a year ago and it has never been taken off the net. ***! Samsung has a total disregard for the value of customer service.