kk
kathleen.stevens kathleen.stevens

1 reviews | Active since Jul 2016

17 Nov 2020, 10:48

Samsung Service SUCKS

I have spent two hours - calling and trying for find assistance with the replacement of the glass on my phone - googles says glass replacement R3700 LCD screen R5400... Only one of the places I called would do the replacement see below but then only the whole screen I got the first two numbers from the call center *** Pretoria Number does not exist *** Johannesburg – replace Full screen R5600 three weeks!!! I got these via messenger *** Pinnacle Micro DCT Holdings Perfect answering by the front desk and then an incredibly long ringing – switched to another line and more ringing… Back to reception and then music Nice guy tells me they work on tablets only!!!!

Gives me Partserv *** Call and get told to hold for parts…………………………………………………………………………………………………………………………………………………………………… They only do printers!!!!!!!!!!!!

Gives me NOTHING

Service sucks. I really dislike SAMSUNG - in the past they where great but over the past few years - they have really just become another ****py company

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Replies (3)
Samsung South Africa
Samsung South Africa's reply17 Nov 2020, 10:51
Official
Good Day Kathleen
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
Samsung ZA
NM   
kk
kathleen.stevens kathleen.stevens's update17 Nov 2020, 15:49
Reviewer Update
Thank you for the great service I have received since this complaint - I do appreciate it and only wish that it had been the case before I lost it.
Samsung South Africa
Samsung South Africa's reply20 Nov 2020, 08:43
Official
Glad we could be of assistance Kathleen !
 
Thank you for your patience and understanding.
 
Kind Regards,
Samsung ZA
NM