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chris J
1 reviews | Active since Oct 2010
25 Nov 2020, 13:35
Samsung Service Sucks
My Samsung fridge stopped working and I paid in advance for Samsung call-out technician to fix it. However when he diagnosed faulty component I had to pay in advance for this spare part and when another technician arrived to install it he was still unable to fix the fault. I am very disappointed with Samsung service and their competence.
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Samsung South Africa's replyOfficial
25 Nov 2020, 14:05Good Day Chris ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply25 Nov 2020, 14:05
Official
Good Day Chris ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM