Samsung Service Sucks!!

If I could give -5 stars I would. This is the worst service I've ever received from any company. I bought a new Samsung tablet online and it worked for 2 months after which it just died. When you put it on charge nothing happens, no lights come on and it doesn't charge. Upon phoning Samsung I was told to take the tablet to Samsung Clearwater. I handed the device to them on the 13th of March. Since then I've been getting either complete silence or excuses but I can't get my device or a refund. After repeated phone calls to Samsung Clearwater without results, I tried head office again where I was told that it really isn't them but to send an email in to ***

This is now 3 weeks ago and I still don't know what's going on. I just want a refund and never want to deal with Samsung again!!