MT
Marina T
1 reviews | Active since Dec 2019
28 Feb 2021, 08:35
Samsung Service Sucks!!
I upgraded my phone to a Samsung Note 20 Ultra in August 2020. As part of their rewards program Samsung issued me with a R4000 voucher. I send them my receipt as requested and received a reference number. I forward numerous emails to them, phone them and didn't received my voucher or any positive feedback from them forthe last 5 months. Very disappointed in Samsung and I wish i ratherbought a IPhone. This will be my last deal with Samsung....for sure!!
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
28 Feb 2021, 21:32Good evening Marina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply28 Feb 2021, 21:32
Official
Good evening Marina,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS