Samsung service repair

<p>So Samsung offers a screen repair within the 12 months of owning one of their phones, in this case the Galaxy S7 edge. So, I accidently cracked my screen within this period and took my phone to ADH Premium Menlyn located inside of the New World store and got it booked in on the 9th of June. Up until the 21st of June no one has the audacity to call me or advise that it’s either been assessed or in even in the process of being repaired. I call them on the 21st of June and get advised the phone has been assessed on the 12th of June already, I then ask the consultant by the name of Enok to please find out what is happening with my phone. He advised he would call me back on the 22nd of June and low and behold not a peep from the store. So I call on the 23rd of June and get advised the system is showing that its pending, my question is what is pending? The consultant by the name of SK could not answer me and referred me to speak to the head of technicians by the name of KG at Samsung’s head office. Samsung I ask you now, why must I follow up with you? This is a service that you offer. I borrowed a phone for the expected repair time to take no longer than two weeks (consultant advised me 2 weeks is the worst case scenario). Now I am going to be phoneless and will ensure to give the worst customer rating if I am not answered. My phone is part of my business, without it I am bound to lose money and that is not going to happen. While I am here, please improve your ADH premium customer care and provide better training.</p> <p> </p> <p>Regards,</p> <p>One unimpressed client</p> <p> </p>