kL
kevin L

1 reviews | Active since Jul 2017

20 Jul 2017, 15:33

Samsung Service Pathetic

<p>I bought a Samsung Fridge and something is wrong. It keeps freezing all the contents including the water dispenser. I contacted Samsung who said they will send out a technician. Fast forward 2 months and I have had multiple technicians, parts replaced on my brand new fridge and its actually worse after all the repairs. 2 months of throwing away food and having to buy fresh food on a Daily basis all at my expense because of Samsung. All i want is a new fridge or my money back but yet 2 months later all I have is 1 broken Fridge. The customer service is probably the worst I have ever Experienced, no one has even bothered to help me from Samsung.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jul 2017, 16:28
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA