1 reviews | Active since Nov 2016
Samsung service more like SUM SAD SERIVCE
On the 09/11/24 I took out a contract at Telkom and the cell phone came with Buds and a Fitbit which really sweatened the deal. I was told that after logging the "claim" I would receive my stuff between 7 and 14 days. Well, let me tell you, its been like the blind leading the blind. Samsung says I need to take it up with the couriers and the couriers say that they have nothing listed with the Ref number I was given when I generated my claim. Neither one of the parties are prepared to assist! Absolutley disgusting service!! So if I hear nothing the poor guy at Telkom who did a brilliant job will have to find a way to cancell this contract. Welll done Samsung on your terrible service and equally dissapointing courier!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM