Samsung Service ( Lack Of) Centre

Phone was booked into MM All Electronics on Sat 20 January.

ADH advised this is a walk in repair Centre for Samsung and they would be able to replace the screen on my S7 Edge According to the service centre, they no longer do walk in repairs and the phone would have to be booked in and then the parts would be ordered for the phone. The repair centre also advised they would need to obtain an order number from ADH premium for the new screen as my warranty had expired, when in fact, it expires 31 Jan 2018. I Spoke to the supervisor, and advised them the urgency of returning the phone to me as I cannot be without the phone for a week. When contacting their advertised number, I was cut off 4 times. Pathetic system for a Samsung Service centre I eventually got hold of a consultant on Tuesday 23 Jan, who advised the parts had just arrived and the phone would be ready by late Tuesday afternoon or Wed morning. I then received a call from MM All Electronics 30 minutes ago advising it is Samsung procedure to replace all batteries on phones that come in for repairs,( This is obviously due to Samsung's reputation of batteries exploding. ) problem is that they don’t have stock of the battery and they can’t fix or release my device. As far as I am concerned, I requested a new screen and it is not my problem that Samsung does not have stock on the battery. What am I meant to do. All my information is on the phone. Samsung no longer offers loan units while your device is in for repairs. Really and truly pathetic service from MM all Electronics and Samsung. The response from Samsung is that the phone will be returned to me unrepaired..