CS
Caroline S
1 reviews | Active since Dec 2020
20 Feb 2026, 08:25
Samsung service is very disappointing.
Bought a monitor from the online store last year and there was a problem with how they payment went through. However both Absa and Samsung acknowledge payment was made. Have never received the monitor nor a refund. Sent numerous emails and phoned many times only to be told it will be escalated. They have given me no other choice except to take further action. Really disappointing service from such a well known brand.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
20 Feb 2026, 08:29Good morning Caroline
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Feb 2026, 08:29
Official
Good morning Caroline
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CS
Caroline S's updateReviewer Update
20 Feb 2026, 10:07This is the same message that I have received on numerous occasions however it has never gone any further.
CS
Caroline S's update20 Feb 2026, 10:07
Reviewer Update
This is the same message that I have received on numerous occasions however it has never gone any further.
Samsung South Africa's replyOfficial
24 Feb 2026, 12:20Good day Caroline
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply24 Feb 2026, 12:20
Official
Good day Caroline
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM