TG
Timothy G
1 reviews | Active since May 2021
20 May 2021, 10:45
SAMSUNG SERVICE IS TERRIBLE
SAMSUNG HAVE BEEN LOOKING INTO A PROBLEM I HAVE WITH ONE OF THEIR SERVICE PROVIDERERS NAMELY WE FIX CANAL WALK. REF *** THEY WERE INITIALLY GREAT WITH THEIR FAST RESPONSE AND GATHERING INFORMATION FROM ME . THAT WAS MONDAY AND TUESDAY. I HAVE REP**** TWICE SINCE THEN TO GET SOME FEEDBACK BUT INSTEAD I HAVE HEARD NOTHING! REALLY DISSAPOINTED WITH THIS BRANDS SERVICE
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Replies (2)
Samsung South Africa's replyOfficial
20 May 2021, 10:46Good morning Timothy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 May 2021, 10:46
Official
Good morning Timothy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
20 May 2021, 11:10Thank you for keeping in touch with us
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply20 May 2021, 11:10
Official
Thank you for keeping in touch with us
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM