SAMSUNG SERVICE IS HORSE ****

I upgraded my contract with Telkom ( always being am Huawei Fan) to a Samsung A31 FreeMe 3 gigs. This deal comes with FREE ear buds, saying that the buds need to be redeemed through the Samsung members App.

20.08.2020, my handset was delivered, downloaded the app, clicked on benefits and on the redeem ear buds function. Filled in all the details that was ask - Name, surname, IMEI NUMBER, etc. the email tab kept on saying email invalid, tried my work email , same response. I then tried the following day and the redeem tab for the earbuds was no longer there.

I've made numerous calls, couple times held on for about 30 to 45 mins before an agent answered, explained the issue, was transferred to the marketing department, transferred here and there. I've sent an inbox message on the Facebook profile as well as an email to *** & *** (where I stated the issue with all reference numbers) and up to today I still have not received any feedback from Samsung.

All I want is my free earbuds. I promise you I'm not leaving it here!!

You might be a big company this the reason it is so easy for you to **** around with customers.

People be aware!