Samsung "Service" is appalling!

<p>My new (9 months old) S7 smart phone keeps rebooting throughout the day so i took it into the Samsung Service Centre in Constantia Kloof a month ago. I was told that I have to book it in to replace the motherboard, and it would take a few days to get the parts etc. I use the phone for business, and asked why the parts couldn't be ordered so that I could bring it in, and get it back the same day. I was told that they couldn't order parts without booking in the phone, but that because they sometimes get extra motherboards, the technician concerned would let me know as soon as one comes in, and would then bring my phone in and wait for the repair to be done. Well that was over a month ago, and no contact from them. I tried following up telephonically a few times, but nobody knew what I was talking about. In desperation with the faulty phone, I took it in on Tuesday the 20th and was told it would be repaired in one to three days. After not being able to get through on the customer care lines yesterday (Friday 23rd), I had no option but to drive the 40 kms there to find out if my phone was ready. I was informed that they haven't even received the parts from HO, but that they were expecting the parts by 16h30 that afternoon, and that they woould call me to confirm. No call! I then called one of the service people Tyrone, who kindly gave me his cell number yesterday. Even though he is not working today, he followed up for me this morning, and has now confirmed that no parts were received from HO yesterday, and they woud only be coming in next Wednesday!! He is trying to organise me a loan phone today. This type of "service" is an absolute disgrace, and I WILL NEVER EVER PURCHASE A SAMSUNG PHONE AGAIN.</p>