Samsung service delivery

If I could rate less than 1 star I would.

I processed a claim through Samsung Members for a pair of Buds+ on the 15th of May 2020. I was notified that my order will be processed in 5-7 days after lockdown regulations permit.

I then phoned through 2 weeks later and asked for an update. I was notified that due to lockdown regulations my order will take between 4-6 weeks to deliver.

I phoned through once the 6 weeks were up, still no answer as to when my order will be processed. I was told that a supervisor would phone me back within 24 hours, this has still not happened.

I phoned again this morning 27th of July 2020, surprise surprise still not answer as to when my order will be processed. More than 2 MONTHS later and still my order has not been processed.

I don't understand how it can take this long to process something but when I order a phone, that is delivered 2 days later in the middle of May?

To say that I am frustrated is a massive understatement.

Samsung service delivery is non existent.