Samsung service delivery

I recently bought a brand new Samsung 30 liter Bestoke Grill Microwave. When I received it last week, the microwave part didn’t work, it went straight to the grill function. A technician looked at it online and said it had a factory error. I had to pay shipping fees to get it, the shop where I bought it, didn’t want to pay shipping fees for its return, I had to pay that. Samsung was not prepared to help either. Surely you must have pride in your product, and try and fix the problem as soon as possible. Samsung was not interested. I will never again buy another Samsung product. This wasn’t the first Samsung product I bought, but most definitely be the last. I would rather support another company. Aftersales business, very bad. 😪