Samsung Service Centre (THE GROVE MALL)

***** and Petty Service . I ordered a new screen replacement for my S9 and they said I will have to wait 7 to 10 days which is understandable because they first need to order in the parts. After two weeks I contacted them on Wednesday 21 August and they said it will be ready the next day on Thursday. I called on Thursday and they said it will be ready the following day, and the same story the next day.

On Saturday we went to ask if the parts have arrived but they said either late that afternoon or early on Monday. I called again around 16:00 the same day to check if it is delivered and they said Monday morning. I had a feeling they were lying and I sent someone to go ask again on Sunday morning. The person I sent was angry with the service and wanted to ask the manager what is going on but the next moment they "magically" came out of the stock room with the part for the phone and said they recieved it the previous Saturday morning.

First of all they **** to a customer because they were lazy to do the replacement and the workers were petty and rude. For something I paid R4000 for it was absolutely poor and petty service. I will not recommend this branch to anybody.