SB
Simon B

1 reviews | Active since Jan 2017

08 Jun 2017, 15:41

Samsung service centre Pretoria makes empty promises

<p>It took longer than a week to fix my device, i took it back without it being fixed and as i am told The CEO of care centre promised to have my device fixed within a day . It was a lie, once again after taking it back I am still waiting...</p> <p> see email below</p> <p>"</p> <p>Dear Mr Bopape</p> <p> </p> <p>We received the below feedback from the service centre management, please make contact with them:</p> <p> </p> <p>The customer is correct in stating that it took too long to get his parts into stock</p> <p>The parts are here and we can fix his device at his convenience</p> <p>If the customer would prefer we can collect his device and have it repaired and deliver it back to him same day</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Mike Horwitz</p> <p> </p> <p>SAMSUNG PRETORIA REPAIR CENTRE</p> <p>"</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2017, 14:42
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA