TM
Tsakani M
1 reviews | Active since Jun 2014
21 Dec 2022, 11:48
Samsung Service Centre not recommended
I've had horrible customer experience with Samsung SA. They've lost their touch. I booked in my phone for a quote which is a process that should rake 3days on average. The quote was sent after I called the service centre countless times. My insurance service provider requested a pic of the phone to validate the damage. 3 weeks later, I'm still waiting for a Pic. This is completely unacceptable!
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Samsung South Africa's replyOfficial
21 Dec 2022, 11:49Good day Tsakani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply21 Dec 2022, 11:49
Official
Good day Tsakani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM