Samsung Service Centre, non existent service

I phoned the Call Centre on 06/05/2015 and was given two contact numbers for the Samsung Service Centre. I tried the Woodmead branch several times but the phone just rang. So I tried the Germiston branch and spoke to Nadia who said that she would sms me the price of the rubber seal shortly. I called back several times and Nadia promised to call me with the price as she did not want to quote incorrectly. She did call later for the model number again and told me that it was incorrect to which I repeated the same number that is on the washing machine. I have since not heard from her. I called the Woodmead branch in the hope of getting some assistance. The telephone was answered and my details were taken so that the manager could call and give me the price. I have not heard back. I cannot believe the Samsung after service is non existent.