SAMSUNG SERVICE CENTRE Lynwood, 22 Working Days to REPAIR NOTE 5 and still not repaired

<p>I have booked in my Samsung Note 5 on the 11/12/2016 for repair at the SAMSUNG SERVICE CENTRE @ THE GROVE MALL, Lynwood. My phone stopped functioning and no longer booted up. We went through the booking in process and I was advised that the device is still under warranty and they will contact me with in 7 working days to inform what the problem is with the phone. I received a call 2 days later (13/12/216) from Bongani the technician working on the phone, stating that the phone has water damage and if i have my purchase receipt i can have the phone repaired under warranty. I no longer have my purchase receipt so they advised i would need to pay for the repair. I then asked for a damage report so that i could claim from my insurance. I could not understand how the phone had water damage as i used it the night before and it was working 100% laid it on my bed side and in the morning when scrolling through my phone its screen scrambled and then shutdown and would not boot. I called in on the (14/12/2016) and asked how long would the phone take to get repaired? They then advised me to email Pulanem in order for the repair to continue and it should take approximately 7 working days if they have the parts. </p> <p>I received a emails from Patience on the following days:</p> <p>(21/12/2016) Stating: Please note we have not received the parts as yet. We are waiting for the parts to be delivered to us. As soon as the unit is ready you will be notified.</p> <p>(22/12/2016) Stating: Currently the warehouse does not have the stock and the ETA estimated time is the 27 of December 2016. </p> <p>(30/12/2016) Stating: Please note we still have not received the parts and I will update you on parts availability on Monday.</p> <p>(31/12/2016) Stating: We have not received the Silver Screen, the warehouse still does not have the parts<br />the ETA estimated time is the 30 of December 2016.<br />The ETA changes daily.</p> <p>I have since emailed and phoned and i do not get any response.... Its now 22 Working days surely i have given enough time for them to fix my phone.</p> <p>I am a very disappointed customer as i am so happy with the Samsung products but now cannot trust their support side, I will definitely think twice before purchasing another Samsung product. </p>