Samsung Service Center is a ****

I bought a contract phone through Telkom and it was under a 1 year warranty. 3 months into the contract It then stopped charging for no reason. I took it to Telkom and they sent it to the Samsung Service Center. I got a call almost 4 months later saying it wasn’t under warranty and that I need to pay R2400 to have it fixed. The guy couldn’t tell me what was wrong with the phone or what needed to be fixed and then told me I must pay to get it back. After asking around a bit it seems that this is common practice for them. They say that they don’t actually have any real affiliation with Samsung beyond their name. Samsung products have no real after purchase support in South Africa and these guys will look for any reason not to honour the warranty.