MH
Madri Hare-Bowers
1 reviews | Active since Jun 2025
20 Jun 2025, 11:59
Samsung Service Cape Town - Shocking
Samsung service Cape Town - Shocking !! Absolutely shocking service from Samsung South Africa!! We have been without a fridge for over a week! Fridge is still under warranty, I have to follow up constantly to find out when they will be coming through. Parts were ordered 4 days ago and still has not arrived, this would be our second weekend without a fridge. I have asked for management to contact me, and guess what .... I am still waiting!!!!
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Samsung South Africa's replyOfficial
20 Jun 2025, 12:01Good day Madri
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply20 Jun 2025, 12:01
Official
Good day Madri
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM