SAMSUNG SERVICE AWFUL

Handed in a cellphone obtained via Telkom Mobile - new one- for repair as it was faulty to the Care Centre in Somerset West. Was told it would take ten to fourteen days. When I went to collect it, a notice on the door informed customers that items repair were no longer being handled by Samsung in Somerset West giving a contact number. Enquiries to the centre in Somerset West revealed that the technicians had set up their own operation and that the goods would be couriered to me. . Nothing happened. Three weeks later I telephoned the number. They said they would get back to me as they had only just received it (now the end of June). Since then I have called numerous times. On the last two occasions they cannot trace the phone and say they will call me back. Phoned again today. Phone still untraced. Their service manager unavailable. No return call. No phone. I have requested a new phone with no results. This is now almost a month of struggling. My previous phone was faulty and it took eighteen months to have them actually admit there was a problem. On that occasion the mother board had to be replaced.