Samsung Service and Support very disappointing.

I'm very disappointed and frustrated with Samsung, I used to be a very big supporter and fan of Samsung products. I bought one of their premium TV's 65KS8500 less than 2 years ago, It recently started giving me issues where it had a red burn-in on the screen. I logged a call with Samsung, they then replaced my panel, that sorted out the burn-in issues but then It had this very bad clouding. It was so bad it completley washes out images in dark scenes. I then sent picures throug to Samsung. they collected my TV again and when it came back the clouding was gone but the red burn-in was back. Called them and once again they came to replce the panel. Now the clouding is even worse that it was the first time around. I then complained again and got told that this is normal and they are going to close my case.

The TV is now absolutely useless when watching content with dark scenes, you just see white spots all over the screen. I cant beleive that they would tell me this is normal when it was never like this before. I have another Samsung TV thats not even the 3rd of the price of this one and it doesnt have this clouding issue.

If this is the kind of service you get I will advise everyone to stay far away from Samsung products, they literally just told me there is nothing they can do and I just have to accept that.