CE
Chris E
1 reviews | Active since Feb 2023
07 Oct 2025, 09:30
Samsung Service?
I took my 65 inch QLed TV in for a backlight replacement on a screen that was hardly even used over the years i then paid close to R4k to have it repaired by one of their authorized agents B&L in Port Elizabeth.. After been run around for while was told my TV they had actually broken completely and i must wait for a replacement.. This was a R16999 TV and a repair job which i paid them up front to do the job and am still sitting with nothing a month later.. Every week i contact them and the week goes by and nothing happens.. This coming from an Installer who installed 1000s of Samsung TVs over the years for clients is a very concerning issue people should be aware of
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
07 Oct 2025, 09:31Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply07 Oct 2025, 09:31
Official
Good day Chris
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
CE
Chris E's updateReviewer Update
27 Oct 2025, 09:51Here is an update to this great after sales service after being contacted by Samsung themselves and they marked this as resolved over 2 weeks ago... 3 weeks later again I am still in the same boat.. Contact them weekly and every week is wait till next week
CE
Chris E's update27 Oct 2025, 09:51
Reviewer Update
Here is an update to this great after sales service after being contacted by Samsung themselves and they marked this as resolved over 2 weeks ago... 3 weeks later again I am still in the same boat.. Contact them weekly and every week is wait till next week