SAMSUNG SERVICE A DISGRACE AND STILL NO REPLACEMENT RECEIVED AFTER 8 MONTHS

I logged a call with Samsung on the day I received my gas stove and reported a defect -24 December 2021. They could not find someone to assist me. The said they would get someone to come out. I only managed to get someone out on 9 July 2022 and they could not fix. They said they would order a part and and replace it. Since they were there, the oven has not been working and the gas flow on the main plate is very low. They also scratched the item when they took off the front cover. No-one from Samsung came back to me. I then phoned them on 15 August 2022 and told them that I am now no longer willing to accept a repair, I want this defective product to be replaced. They once again logged another request. No-one comes back to me. I escalated it to Managers who eventually told me that they would submit the request for the replacement on 18 August, they just wanted me to email them photos, which I did. No-one comes back to me. I then called again on 23 August 2022 and now told for a replacement they will have to log a request with their VOC department. I am sorry, but if that was the case why was it not done long ago, SAMSUNG SERVICE IS A DISGRACE!!!!!!!!!!! There is no service. Managers make promises they don't keep. Call Centre agents make promises they don't keep. Will never buy another Samsung product because of this.