SM
Stanley M
1 reviews | Active since Jan 2023
19 Feb 2025, 19:07
Samsung ******* service
Samsung Smart Service Centre That name is a joke-call center puts you on hold and then before ending the call, you are told that a qualified person will call back and assist with your query. Have called the FOUR times today, still waiting for a call back. Will probably never buy a fridge from them. Exactly a year later, the ******* is starting.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
19 Feb 2025, 19:09Good day Stanley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Feb 2025, 19:09
Official
Good day Stanley
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
SM
Stanley M's updateReviewer Update
21 Feb 2025, 14:45Samsung responded within minutes to a post on this platform. I made it clear to them that I could not answer my phone at work. Guess what, they called and I did not answer. They closed the ticket. Guess that means the problem was solved. Probably spent almost R300 on phone calls, they don't have suitably qualified people available, so you are put on hold. Don't call after 4 then it's worse. This ******* company was suppose to call me at 2, I told them I would be - 45 minutes later a useless agent after 15 minutes on WhatsApp now tells me someone will call before the end of the day! *******
DON'T BUY THE 617 L DOUBLE DOOR SAMSUNG REFRIGERATOR
DON'T BUY THE 617 L DOUBLE DOOR SAMSUNG REFRIGERATOR
SM
Stanley M's update21 Feb 2025, 14:45
Reviewer Update
Samsung responded within minutes to a post on this platform. I made it clear to them that I could not answer my phone at work. Guess what, they called and I did not answer. They closed the ticket. Guess that means the problem was solved. Probably spent almost R300 on phone calls, they don't have suitably qualified people available, so you are put on hold. Don't call after 4 then it's worse. This ******* company was suppose to call me at 2, I told them I would be - 45 minutes later a useless agent after 15 minutes on WhatsApp now tells me someone will call before the end of the day! *******
DON'T BUY THE 617 L DOUBLE DOOR SAMSUNG REFRIGERATOR
DON'T BUY THE 617 L DOUBLE DOOR SAMSUNG REFRIGERATOR
SM
Stanley M's updateReviewer Update
21 Feb 2025, 17:57The ******* called Samsung is making me wait again!
SM
Stanley M's update21 Feb 2025, 17:57
Reviewer Update
The ******* called Samsung is making me wait again!
SM
Stanley M's updateReviewer Update
21 Feb 2025, 19:04A so called agent is now asking for details, there is no record of o Live call or check and adjusting temp settings. No follow up call after 2 hours. In fact after 4 agents cannot make outbound calls.
So much for for smart care.
Samsung is the most useless people to deal with when they need to honor a warranty. Take your money elsewhere!
Worse customer care experience ever.
So much for for smart care.
Samsung is the most useless people to deal with when they need to honor a warranty. Take your money elsewhere!
Worse customer care experience ever.
SM
Stanley M's update21 Feb 2025, 19:04
Reviewer Update
A so called agent is now asking for details, there is no record of o Live call or check and adjusting temp settings. No follow up call after 2 hours. In fact after 4 agents cannot make outbound calls.
So much for for smart care.
Samsung is the most useless people to deal with when they need to honor a warranty. Take your money elsewhere!
Worse customer care experience ever.
So much for for smart care.
Samsung is the most useless people to deal with when they need to honor a warranty. Take your money elsewhere!
Worse customer care experience ever.