JV
Jean V
1 reviews | Active since Jun 2011
04 Dec 2025, 14:31
Samsung sends already-used TV vouchers, now I cant redeem my TV I paid for
Purchased a Samsung TV 55 tv from Vodapay app and when I received the Samsung voucher to redeem my tv, I received an error stating that the voucher has already been used or is invalid. I am highly upset, this is a gift for my child and is needed urgently. How can I receive a sealed envelope, but inside it is a already used voucher when trying to redeem the TV? No one at Samsung are picking up the phones or responding to emails
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Samsung South Africa's replyOfficial
04 Dec 2025, 14:33Good day Jean
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply04 Dec 2025, 14:33
Official
Good day Jean
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM