SK
Shaista K

1 reviews | Active since Jul 2017

28 Jul 2017, 06:20

Samsung sells faulty televisions all over the world.

<p>Hi.I purchased a television on the 23 July 2017 from Samsung pavilion. Delivery guy comes and switches tv on .there's a line on the internal part of the tv. Because there is no crack on the external they assure me it's a design. I sign for the tv and few hours later the installer tells us it not a pattern but a defect. Samsung technician had come in and said they will not sort out the problem they don't cover it. The tv is not even 7days old. The funny part was that we had no idea hirsch store owns this samsung branch and the tv came from them.they refuse to take it back saying we had done this. I had enough of samsung and hirsch store which has left me to hand it over to ombudsman and a well known journalist. I have several examples and proof of people with the same problem. Samsung Get ready to be exposed in the media for faulty televisions.</p>

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Replies (2)
Samsung South Africa
Samsung South Africa's reply28 Jul 2017, 09:03
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

Samsung SA

SK
Shaista K's update28 Jul 2017, 09:55
Reviewer Update

Okay will be awaiting ur response. Url keep giving us reference numbers all the time but never seem to come up with solutions. We get no joy out of url.I'm waiting to see the outcome of this.