RM
Reuben M

1 reviews | Active since Dec 2016

17 Jun 2022, 17:10

Samsung sells **** products

I purchased Samsung S22 Ultra on the 26 of April 2022 and I have noticed that there is a problem with network, I took it to Samsung in Canal Walk and they said is Network service provider, I told them that I have Huawei cellphones and the same network is always working, they insist is not their problem, I went to Telkom and they said there is enough network signals in my area, I took it back to Samsung store again and I was referred to Samsung Technicians at 78 On Edward street, Tygervelly, and they told me is not their problem, but if I want they`ll book my cellphone for 3 working days for wipe and restore new software. 3 days without a phone. with no guarantee that the phone will be good, I rated Samsung products very high. But this time I am disappointed. Especially the expensive cellphone like S22 ultra

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Jun 2022, 17:13
Official
Good day Reuben ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
:^NM