1 reviews | Active since Jun 2013
Samsung sells **** to customers!!!
We bought a Samsung home theatre system from Game in October 2015 After 8 months (June 2016) we experienced our first problems (not even a year old product)!! The dvd player didn't want to read any discs and was making a horible noise. The item was sent in for repairs. About 2 or 3 months after that it had to go in again.....FOR THE SAME PROBLEM!!!!! In July 2017 it had THE SAME problem, and once again it had to go in for repairs after we made it very clear that we didn't want the product anymore. This was an ongoing problem and we said that after two previous repairs the product still wasn't fixed properly, and that if it came back and we still had the same problem a few months later that nobody would help us because the item would then be out of warranty. AND THAT IS EXACTLY WHAT HAPPENED!! It's been an ongoing battle between Game and Samsung whose fault it is and who is responsible. I am very disgusted in the response we have received from Samsung and the way they treat their customers. People pay a lot of money for something and then we should be happy with **** like this. NEVER IN MY LIFE WILL I EVER BUY ANY SAMSUNG PRODUCT AGAIN AND I WILL TELL EVERYBODY ABOUT YOUR POOR QUALITY ITEMS AND PATHETIC SERVICE!!!!!
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We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
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