JS
Jo S
1 reviews | Active since Jul 2019
29 Mar 2022, 12:45
Samsung selling inferior products
I have a Samsung A3 Core which is 4 months old. As soon as I click on settings, it tells me to close the app. I cannot sign into any other wifi code or do any changes to my settings.
I have a friend with exactly the same problem with a Samsung phone.
Now j am being told it needs to go to the repair shop. The phone is hardly used. This is a ****!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
29 Mar 2022, 12:46Good day Jo ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply29 Mar 2022, 12:46
Official
Good day Jo ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
29 Mar 2022, 13:14Thank you for reaching out to us ,
We understand your disappointment and apologize for any inconvenience that this may have caused you.
We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience and support
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply29 Mar 2022, 13:14
Official
Thank you for reaching out to us ,
We understand your disappointment and apologize for any inconvenience that this may have caused you.
We are aware of the issues related to the update. We are working on a firmware that will fix the problem.
Kindly delete the current installed 'Digital Wellbeing' app through 'Files' app and use working version until before getting fix update.
We once again thank you for your patience and support
Kind Regards,
SamsungZA
NM
JS
Jo S's updateReviewer Update
30 Mar 2022, 06:50There is no Digital Wellbeing app in files to delete. In an electronic world, this is unacceptable! Apparently it is a Samsung ASeries problem. A social media alert is necessary to warn innocent clients of an electronic giant who cannot fix their own operating system..
JS
Jo S's update30 Mar 2022, 06:50
Reviewer Update
There is no Digital Wellbeing app in files to delete. In an electronic world, this is unacceptable! Apparently it is a Samsung ASeries problem. A social media alert is necessary to warn innocent clients of an electronic giant who cannot fix their own operating system..
Samsung South Africa's replyOfficial
31 Mar 2022, 11:54Its best to get the unit checked to determine the nature of the problem and based on the technical findings, you we'll be informed accordingly.
Please follow the link https://www.samsung.com/za/support/service-centre/ to locate the service center closest to you.
Kind Regards,
Please follow the link https://www.samsung.com/za/support/service-centre/ to locate the service center closest to you.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply31 Mar 2022, 11:54
Official
Its best to get the unit checked to determine the nature of the problem and based on the technical findings, you we'll be informed accordingly.
Please follow the link https://www.samsung.com/za/support/service-centre/ to locate the service center closest to you.
Kind Regards,
Please follow the link https://www.samsung.com/za/support/service-centre/ to locate the service center closest to you.
Kind Regards,
SamsungZA
NM