RJ
Rhoda J

1 reviews | Active since Oct 2012

16 Sept 2016, 15:15

Samsung Se Gat

<p>We purchased a 25K Samsung "Stainless steel" fridge in 2010 I think. Immediately it gave us problems and began rusting. It took 4 years to get a new fridge out of Samsung, and from the beginning the ice machine leaked, so the whole box iced up and we couldn't use it. Then it began to overheat. Then the spacers at the bottom of the door broke. Then the LCD screen cracked. Two years later and Samsung still doesn't give a hoot or respond. We cannot get replacement items in Namibia through yet more useless service here, and on contacting Samsung SA you don't even get a response. NEVER IN MY LIFE WILL I WASTE MONEY ON SAMSUNG AGAIN. Useless products, useless service. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Sept 2016, 13:44
Official

Hi Rhoda

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team