VF
Victoria F
1 reviews | Active since Mar 2022
12 Mar 2022, 16:09
Samsung screen replacement
I had a screen replaced at there Constantia branch,only to find my microphone is not working and my phone is glitching,I went to them thinking I won't have any problems none the less then hey recieved the microphone,after me walking around for and hour,only to tell me that they received the wrong microphone,and I have to leave for a overseas trip.Im tired of people in companies where you need to helped that can't do there job, thinking wasting your time is okay.
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Samsung South Africa's replyOfficial
14 Mar 2022, 09:47Good morning Victoria,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply14 Mar 2022, 09:47
Official
Good morning Victoria,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS