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Adrian S

1 reviews | Active since May 2012

24 Jun 2020, 11:14

Samsung ****med me

I purchased a Samsung S20 plus from vodacom on contract in March 2020, the special was that the phone will accompany a free set of samsung Buds, i followed the instructions and submitted my claim via the Samsung members app, 3 days later I received an sms from Samsung which had my details so this was not an automated response, the sms stated that due to the lockdown my buds delivery will be delayed. After level 3 I contacted Samsung who now claim they don't have any records of my application. I find this absolutely ridiculous, a big company like samsung running a **** so people can sign up for the S20 plus using the free buds as a marketing ****, i am very upset at the poor level of service, now I signed the contract so nothing can be done, samsung its not willing to accept liability, i believe that Samsung is in cohorts with Vodacom.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply24 Jun 2020, 11:18
Official
  Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
SS

AS
Adrian S's update24 Jun 2020, 17:07
Reviewer Update
I wrote a review today of Samsungs pathetic service and the buds **** that they are running with vodacom, i was sent a response that a consultant will contact me, no one called me then after an hour I receive a response informing that I claimed after the promotion expired, I was sent an email to this effect, let's understand this, first they couldn't find my claim, now they found my claim but it apparently it was sent late, funny thing is I confirmed with vodacom and Samsung and was told that the promotion was still running when I signed my contract. On the Samsung members app the tab for the claim was still available to click on and submit, if you go to the Samsung app now the tab is removed because the special is over, when I submitted the tab was still available because the special was still active, that is why I believe that Samsung and vodacom are ******** customers to sign contracts offering free items