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Rangani L
1 reviews | Active since Apr 2014
15 Jan 2021, 13:37
Samsung **** on Promotional Items
*********** and selfish employees from customer help desk by name of Steven refuses to assist me with a promotional item of UV Sterilizer which the code doesn't want to accept. I have send everything that was required, Invoice copy, VOC Code and Voucher Code but they refuse to give me the item I was promised when I bought the Note 20. I have sent in excess of 20 emails to *** and to *** and have had calls where I have my address and I was told delivery will happen since 30 September 2020 and to date I have nothing and they continue to tell me I must send documents . Samsung is really a big *******
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
15 Jan 2021, 13:47Good afternoon Rangani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply15 Jan 2021, 13:47
Official
Good afternoon Rangani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
RL
Rangani L's updateReviewer Update
15 Jan 2021, 13:48This is the second Rebiew about the same issue and is never resolved
RL
Rangani L's update15 Jan 2021, 13:48
Reviewer Update
This is the second Rebiew about the same issue and is never resolved
Samsung South Africa's replyOfficial
15 Jan 2021, 14:13Kindly note we still awaiting for your proper proof of purchase or Tax Invoice from your place of purchase, So that we can validate and dispatch the promotional item.
Kind Regards,
SamsungZA
NM
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply15 Jan 2021, 14:13
Official
Kindly note we still awaiting for your proper proof of purchase or Tax Invoice from your place of purchase, So that we can validate and dispatch the promotional item.
Kind Regards,
SamsungZA
NM
Kind Regards,
SamsungZA
NM
RL
Rangani L's updateReviewer Update
15 Jan 2021, 14:49Email was sent *** and to *** together with the address. Please confirm receipt
RL
Rangani L's update15 Jan 2021, 14:49
Reviewer Update
Email was sent *** and to *** together with the address. Please confirm receipt