1 reviews | Active since Jul 2021
SAMSUNG - **** - Miss leading BLACK FRIDAY PROMO
Empty promises.
Feels like I have been ****ed out by Samsung South Africa online during the black friday deals.
Got a sms telling me that " First 20 customers to buy qualifying Samsung black friday products on 26 Nov, from 00h00 to 02h00 will get a R5k Samsung online store voucher."
It even had the link which took me to the Samsung page which then I knew wasn't a ****, which I then proceeded to buy one of the qualifying products soon after 00h00.
After quering the comp, the customer service never knew what I was talking about. Even after many email with proof of SMS and proof of purchase still never got an answer to whether I was one of the first 20 which I sure must have been as I bought the item at 00h02.
Phone about 5 times and just kept on getting the response of 'they will follow up with there managment and get back to me.'
I have now recieved the item and still I am waiting on a answer as they said that once I get the item I should recieve a SMS.
Very crazy how we live in a time that even the big companies like SAMSUNG use ****s/miss leading promos to draw in the customers.
I guess no company is honest, all of them are just chasing the figures and not giving good customer service to the customers that have invested in there products.
Very sad..................
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
I was promised that I would receive a sms today 3-Dec-21 to state if I won the comp that I entered, still nothing.
I was also promised by Vorn that he would make sure to call me on Friday just to follow up. Still no call either. I even phoned myself and asked to chat to Vorn to be told he was on lunch, I said that I would like for him to call me back when he gets back. its 2 hours later and still no call.
Samsung South Africa you have completly ****med me out of the promo and I definitly wont be stopping here. Such a huge company with such such per customer service.
I will make sure not to support this company going forward as there are many more companies I would prefer buying from.
I was promised that I would receive a sms today 3-Dec-21 to state if I won the comp that I entered, still nothing.
I was also promised by Vorn that he would make sure to call me on Friday just to follow up. Still no call either. I even phoned myself and asked to chat to Vorn to be told he was on lunch, I said that I would like for him to call me back when he gets back. its 2 hours later and still no call.
Samsung South Africa you have completly ****med me out of the promo and I definitly wont be stopping here. Such a huge company with such such per customer service.
I will make sure not to support this company going forward as there are many more companies I would prefer buying from.