SAMSUNG SCA,M LEVEL SERVICE

Dear Reader,

I might have only achieved 54% for English in Matric but i sure as hell know how to write a review, better yet - know when to write one. We live in difficult times & as the average consumer in the hard working hard taxed class things always appear to be against us. Often times large corporates are protected by the depth of their company structure and a simple client complaint is dealt with with like a tiny bit of dust on a brand new shoe (Simply wiped away).

Anyway, +-7 weeks ago i took out a Telkom deal which included a set of Samsung Galaxy Buds + (At least this is what the deal was) I specifically asked the Telkom agent what is the process for retrieval of the buds and the agent explained accordingly whilst also advising the process takes between 7-8 working days. I apply that same day of course and about a week after receive an email to say my order has been received by Samsung and the process will take up to 7 days (Fine with me). 2 Weeks after that - I hear nothing, i call in only to find out that my application was rejected and that i need to re-submit my documents (Screenshot of IMEI Number on device itself & picture of the Telkom invoice). I did just that - however as always no email response. Also, each time i call in they are having system problems & cannot give me a reference number for the call, the most recent call the agent advised that my cellphone number is the reference - it appeared the processes were changing. This agent was frim in her commitment that she will call me back the next day with an update. Guess what ? No call. So i call in today again to find out what happened which seems to be the only option (Waste your own airtime & human life time) to get hold of someone you believe actually works for this huge brand. An agent answers and i'm grateful that Samsung does still exist and there is someone in the universe that can represent the brand and the awesome customer service. Only to find out that the request for documents was not correct, they meant to ask for a picture of the box as well. At this point i feel like it is a **** / marketing technique / bait advertising with the hope that the tedious process drives the client away. Completely out of options, call center staff are apparently not allowed to give out their email addresses and any generic mailbox address they supply is a no-reply mailbox or they simply dont reply as if it is a no-reply mailbox. well done Samsung for going the extra mile on this one :). I'm a huge fan of your products but for service like this - no way.

Yours Truly

Mr47