JO
Jaco O
1 reviews | Active since Nov 2014
04 Mar 2021, 10:44
Samsung ****
I have taken out a new contract with MTN beginning December 2020 and was told i qualify for a voucher wich they helped me register and was told that i got a free 32" Samsung Tv. Received the email confirming this and followed up on 3 occasions after the said 8 week delivery time . On 2 of the occasions i was told that everything was vetted Tv License in order and that the TV would be dispatched. It would have arrived no later than the 2nd Of March. Phone today the 4th as i was told by samsung to report it if wasn't delivered and was told that its marketings fault and they will take it up with them. BIG **** THIS.
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Samsung South Africa's replyOfficial
04 Mar 2021, 10:46Good morning Jaco,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply04 Mar 2021, 10:46
Official
Good morning Jaco,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM