CB
Catherine B
1 reviews | Active since May 2013
06 Jan 2021, 08:50
Samsung ****
The worst online experience ever. I bought a samsung product, and requested a cancellation 5 min later. They took the money out of my account and to get a refund has taken about 16 phonecalls where nobody knows what they are talking about, and still no money to be seen. A bunch of ************.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
06 Jan 2021, 10:22Good Day Catherine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply06 Jan 2021, 10:22
Official
Good Day Catherine,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
CB
Catherine B's updateReviewer Update
06 Jan 2021, 13:54This issue has been escalated about 7 times already. I don't think anybody is in the escalation department. The money should be back in my account already.
CB
Catherine B's update06 Jan 2021, 13:54
Reviewer Update
This issue has been escalated about 7 times already. I don't think anybody is in the escalation department. The money should be back in my account already.
CB
Catherine B's updateReviewer Update
13 Jan 2021, 13:11I have called every day and nobody can assist me. Nobody has called me and the case has most definitely not been resolved. You guys are ******* and you should all be fired.
CB
Catherine B's update13 Jan 2021, 13:11
Reviewer Update
I have called every day and nobody can assist me. Nobody has called me and the case has most definitely not been resolved. You guys are ******* and you should all be fired.