Samsung ****!

So I am literally just going to copy paste my complaint laid against Samsung. In fact I am not sure why MTN are not held accountable too, as I purchased via their Samsung promo. To date I have made almost monthly calls to follow up (9 calls to date) - the last one in March, Monwabisi said "I promise you I will call you personally to update you, and I have logged it for collection by the courier" .... AS IF. LIES. So I resorted to laying a complaint against Samsung with the Consumer Goods and Services Ombuds (as below), and even they are being ignored by Samsung!

Details of complaint PURCHASED DATE: 21 October 2020 DATE PROBLEM REPORTED: 02 November 2020 NATURE OF COMPLAINT: Not on Time or Reasonable (Goods; Delivery) PRODUCT PURCHASED CASH / ACCOUNT? Online ACCOUNT NUMBER: BA*** SHORT DISCRIPTION OF COMPLAINT: In October 2020 I upgraded my cellphone to a Samsung Galaxy Note 20 at the MTN Customer Care Center in PE. I was informed that I was to receive a Samsung 32" TV as part of the upgrade promotion. I supp**** a family members TV Licence, and completed the process. On 21 October 2020 I received notification of my order acknowledgement to say that upon receipt of TV Licence the order would be shipped in 6-8 weeks. *** This was confusing as I had submitted a licence. And re did this. After weeks of waiting I engaged via the number provided***4. After numerous calls, was informed initially that the order was ready to be shipped. In November again after numerous follow ups I was informed that I needed to get my own TV Licence in my name. I did this and submitted on the 1st December 2020. The week of the 16th December I again followed up and was told that if I did not receive it the following week to get in touch again. And true to form, this was not delivered. I engaged the following week and every time the call drops when the consultant says they are checking in with logistics/warehouse. I then sent a mail informing them if not received I would be laying a complaint, and the response received was: " zaestore Mon, 4 Jan, 13:30 to cpgs, me, zaestore

Good day,

I hope that this email finds you well. Apologies for the inconvenience caused.

Please note that your documents have revalidated successfully, and we have escalated the matter so that dispatch may be requested for your order. As soon as we have any new information, we will notify you.

Warm Regards Samsung E-store Team ZA***" TO DATE NO FURTHER RESPONSE HAS BEEN RECEIVED. And I am now convinced this is a ****!

Details of steps taken to resolve the complaint: In October 2020 I upgraded my cellphone to a Samsung Galaxy Note 20 at the MTN Customer Care Center in PE. I was informed that I was to receive a Samsung 32" TV as part of the upgrade promotion. I supp**** a family members TV Licence, and completed the process. On 21 October 2020 I received notification of my order acknowledgement to say that upon receipt of TV Licence the order would be shipped in 6-8 weeks. *** This was confusing as I had submitted a licence. And re did this. After weeks of waiting I engaged via the number provided ***4. After numerous calls, was informed initially that the order was ready to be shipped. In November again after numerous follow ups I was informed that I needed to get my own TV Licence in my name. I did this and submitted on the 1st December 2020. The week of the 16th December I again followed up and was told that if I did not receive it the following week to get in touch again. And true to form, this was not delivered. I engaged the following week and every time the call drops when teh consultant says they are checking in with logistics/warehouse. I then sent a mail informing them if not received I would be laying a complaint, and the response received was: " zaestore Mon, 4 Jan, 13:30 to cpgs, me, zaestore Good day,

I hope that this email finds you well. Apologies for the inconvenience caused.

Please note that your documents have revalidated successfully, and we have escalated the matter so that dispatch may be requested for your order. As soon as we have any new information, we will notify you.

Warm Regards Samsung E-store Team ZA***" TO DATE NO FURTHER RESPONSE HAS BEEN RECEIVED. And I am now convinced this is a ****!