1 reviews | Active since Nov 2016
Samsung ****
<p>I received the Samsung get not win promo end of last year. I bought a Samsung double door fridge. A Samsung UhD TV. A Samsung front loader washing machine. A Samsung microwave. I have another TV. A Samsung led. I have a Samsung s7 cell. I have a Samsung note 3. I have a Samsung note 5 and 2 samsung tablets. I've supported samsung for years. Fine I got messed around with the get not win promo. Trying to get the codes to make a booking. My wife and I both work in factories and only get December off. So awhile back we planned to go to a protea hotel. 400km away so not to far. We merged the two 2 free stays at any protea hotel. We checked to make sure that was alright. We checked to make sure the dates are availed. We received a confirmation that they have received our booking form and the dates are available. We booked our dogs in the pet hotel. We got sitters to look after our house and my wife took time off, because she was going to be shutting down later. Tonight I get a phone call saying that our dates aren't available and the next available dates are in April. Oh by the way your weekends away expire in March...***** YOU SAMSUNG. YOU'VE STUFFED UP A WONDERFUL START TO THE YEAR. YOU'VE WASTED OUR TIME AND COST US MONEY. I WILL NEVER EVER BUY ANY SAMSUNG PRODUCT AGAIN. DAMN ********. YOU REPRESENT EVERYTHING WRONG WITH BIG COMPANIES AND HOW LITTLE THEY CARE ABOUT THE MAN ON THE STREET.</p>
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This is to acknowledge receipt of your complaint.
Kindly note the query is currently in escalation with our voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
Samsung Team
