Samsung saving on costs

Last week Thursday I upgraded to a Samsung A32 and to my disappointment in the box there was no earphone or a protective back cover. I did see on samsung website that if you purchase an A 32 now until end April you will receive free BUDS.

I called the Samsung customer care to claim this and they said it is only valid for online purchase. Why is this? I purchased the Samsung from a provider that you guys use.

I have been using Huawei for the past 6 years and did not have any issues with them even if they ran promotions. I would receive their promotional items whether it online or instore.

I sent an email to complaints no one called me.I contacted customer care and the consultant speaking to me over the phone did not even know the ceo of Samsung name. I would like to receive the BUDS from Samsung. I would also like the executive or CEO to call me.