Samsung Sandton MM ALL electronics

Dear Samsung Customer Service,

I am writing to formally lodge a complaint regarding the service I received at your Samsung Sandton branch.

On 18 July 2025, I booked in my phone for a screen repair—this was the only issue with the device at the time. However, upon collecting the phone and paying a substantial fee for the repair, I discovered that the back camera lens now has a scratch on the inside, which was not present before. The photo quality has significantly deteriorated and now resembles that of a low-end device, which is unacceptable for a premium Samsung product.

Following this discovery, I contacted Samsung Sandton on 28 July 2025. A lady answered my call and assured me that the administrator would return my call. Unfortunately, days have passed without any follow-up, and I am deeply disappointed by the lack of response.

Is this truly the level of service expected from a brand as reputable as Samsung? I trusted your technicians with my device, and now I am left with a new issue that was not there before, and no support to resolve it.

I kindly request urgent feedback on how this matter will be addressed. I expect a resolution that reflects the quality and integrity Samsung is known for.

Thank you for your attention to this matter.