SAMSUNG SANDTON CITY

A rating of 1 is only because I couldn't write this w/out doing it.

I purchased an A30 on 11/09/2019 from Sandton City, 2 days later, I reported an out-of-box defect and they allowed me to exchange the phone. This was after the male, indian manager was rude to me and told me to take a phone that was less than 7days old to a Samsung centre for a diagnostics test. I employed the assistance of Samsung H/O's assistance and a shout here and there and I got a new device on 16/9/2018.

I take the new device home, use it and 3/4 days later, I call to report the same issue but I was out of town with work. I spoke to Nerisha and she said I must take the phone to the store in Durban. I couldn't do that because I was very far from Gateway or any store, for that matter. Now they refuse to take this 2nd defective phone even though I reported it within 7 days AGAIN. I want a working phone or they must give me my money back. Hauwei will have a ****ioning device for me