JJ
Johann J
1 reviews | Active since May 2011
18 Feb 2022, 12:00
SAMSUNG SA................AKA..............CORPORATE BULLIES!!!!!!
From my recent and current experiences, together with the other "Complainants" on HelloPeter, it is very obvious that SAMSUNG SA can be branded as CORPORATE BULLIES!!!!!!!!!! I was forced to report Samsung SA to the Consumer Ombudsman, due to their total lack of Customer Care Responsibilities as well as their total ARROGANCE. Again sending emails to "*** as well as Senior Managers at Samsung, they do not bother to respond. This week my "serviced TV" started "playing up" again, after which I sent and email to all and sundry at Samsung TV with photographs of the now defective TV screen, guess what, ...............NO RESPONSE!!!! I find it utterly disgusting that a Corporate Company like Samsung SA think that they can dictate to Consumers the way they do AND GET AWAY WITH IT. The only back up we as Consumers have, is the Consumer Commissions who appears to be like toothless puppies and in cohort with Corporate Companies, which are the ones that probably sponsor them!!!!
IN CLOSING.......SAMSUNG SA DO NOT SEND ME YOUR COPIED AND PASTED REPLY, TRY BEING MORE PRO ACTITVE!!!!!
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
18 Feb 2022, 12:17Good day Johann,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply18 Feb 2022, 12:17
Official
Good day Johann,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
JJ
Johann J's updateReviewer Update
19 Feb 2022, 18:12If you bother to read my emails, this has nothing to do with matter ***5.
I reported that the TV your agent worked on is now displaying white blotches of which photos were sent with my email.
Since your agent offered a 3 month warranty, I expect you to honour this as I refuse to have them at my home!!!!!!
I reported that the TV your agent worked on is now displaying white blotches of which photos were sent with my email.
Since your agent offered a 3 month warranty, I expect you to honour this as I refuse to have them at my home!!!!!!
JJ
Johann J's update19 Feb 2022, 18:12
Reviewer Update
If you bother to read my emails, this has nothing to do with matter ***5.
I reported that the TV your agent worked on is now displaying white blotches of which photos were sent with my email.
Since your agent offered a 3 month warranty, I expect you to honour this as I refuse to have them at my home!!!!!!
I reported that the TV your agent worked on is now displaying white blotches of which photos were sent with my email.
Since your agent offered a 3 month warranty, I expect you to honour this as I refuse to have them at my home!!!!!!
JJ
Johann J's updateReviewer Update
19 Feb 2022, 18:31Good day,
Your appointed Agents, Liptronics’, Job Number 177478 and their Invoice Number 175867 refers.
According to Liptronics’ Invoice, Number 17867 dated the 24th January 2022, “all repair work carriers a
3 months warranty from repair completion”
Now please refer to the attachments with this which clearly shows how “bad” my TV screen has gone since
Liptronics attended to same recently.
The fact that this matter is now going from "bad to worse”, I insist that Samsung now personally intervene
to resolve this disgusting matter.
Kind regards.
Johann Jooste
JJ
Johann J's update19 Feb 2022, 18:31
Reviewer Update
Good day,
Your appointed Agents, Liptronics’, Job Number 177478 and their Invoice Number 175867 refers.
According to Liptronics’ Invoice, Number 17867 dated the 24th January 2022, “all repair work carriers a
3 months warranty from repair completion”
Now please refer to the attachments with this which clearly shows how “bad” my TV screen has gone since
Liptronics attended to same recently.
The fact that this matter is now going from "bad to worse”, I insist that Samsung now personally intervene
to resolve this disgusting matter.
Kind regards.
Johann Jooste
JJ
Johann J's updateReviewer Update
19 Feb 2022, 18:31Good day,
I with this acknowledge receipt of both your email and letter of the same instant with this.
Since Samsung appointed the Service Agent in question, I now need the following information from Samsung
as soon as possible, in order for me to submit a full and comprehensive Complaint to the Consumer Ombudsman:-
i) Any correspondence wherein it was mentioned to me that only the “top half of the backlights” were replaced;
ii) Any quotes pertaining to the replacing of the backlights, wherein it was clearly mentioned that the quote was
only for the replacing of the “top half lights”;
iii) According to the technician there were two quotes, why did I only get one?;
iv) During the call out on 7/2/22 the technician confirmed that the reason for the “star mark” on the bottom left
of my TV was due to “one of the backlights that dropped. Since they were the last to work on the TV how can the
backlight have "dropped” and I am now responsible for the repair thereof;
v) For the record, it is a utter and blatant lie, that the technician “told me that he only replaced the top half lights”
when he was at my house on 24/1/22!;
vi) Confirm that the price charged by your Service Agent, for the “work done”, was market related, fair and reasonable.
I await your prompt response.
In the meantime please acknowledge receipt of this correspondence.
Regards.
Johann Jooste
JJ
Johann J's update19 Feb 2022, 18:31
Reviewer Update
Good day,
I with this acknowledge receipt of both your email and letter of the same instant with this.
Since Samsung appointed the Service Agent in question, I now need the following information from Samsung
as soon as possible, in order for me to submit a full and comprehensive Complaint to the Consumer Ombudsman:-
i) Any correspondence wherein it was mentioned to me that only the “top half of the backlights” were replaced;
ii) Any quotes pertaining to the replacing of the backlights, wherein it was clearly mentioned that the quote was
only for the replacing of the “top half lights”;
iii) According to the technician there were two quotes, why did I only get one?;
iv) During the call out on 7/2/22 the technician confirmed that the reason for the “star mark” on the bottom left
of my TV was due to “one of the backlights that dropped. Since they were the last to work on the TV how can the
backlight have "dropped” and I am now responsible for the repair thereof;
v) For the record, it is a utter and blatant lie, that the technician “told me that he only replaced the top half lights”
when he was at my house on 24/1/22!;
vi) Confirm that the price charged by your Service Agent, for the “work done”, was market related, fair and reasonable.
I await your prompt response.
In the meantime please acknowledge receipt of this correspondence.
Regards.
Johann Jooste
JJ
NM - who ever you are, your silence and non communication is "deafing"!
Have you lot maybe considered an apology in writing to me about this debacle, of which you and many others - "call me, voice of ......, tellus, zaservice, etc, etc. were part of????????
Johann J's updateReviewer Update
24 Feb 2022, 14:48NM - who ever you are, your silence and non communication is "deafing"!
Have you lot maybe considered an apology in writing to me about this debacle, of which you and many others - "call me, voice of ......, tellus, zaservice, etc, etc. were part of????????
JJ
Johann J's update24 Feb 2022, 14:48
Reviewer Update
NM - who ever you are, your silence and non communication is "deafing"!
Have you lot maybe considered an apology in writing to me about this debacle, of which you and many others - "call me, voice of ......, tellus, zaservice, etc, etc. were part of????????